Cancellation Policy – Travellers Lodge Guest House
(Aligned with South African Consumer Protection Act & major booking platforms)
1. General Terms (Consumer Protection Act Compliance)
In accordance with the Consumer Protection Act (CPA), Travellers Lodge Guest House reserves the right to charge a
reasonable cancellation fee based on:
* The notice period before arrival
* The ability to re-let the room
* The nature of the booking (length of stay, group size, season)
2. Standard Bookings (Direct Reservations)
* 7+ days before check-in: Full refund (no cancellation fee)
* 3–6 days before check-in: 50% of total booking charged
* Less than 3 days / No-show: 100% of total booking charged
3. Platform Bookings
For reservations made via third-party platforms, their policies may override or complement ours:
Booking.com
Cancellation terms are set per rate plan (Flexible / Non-refundable).
Guests must cancel via the Booking.com platform.
4. Group Bookings (3 Rooms or More)
* 14+ days before check-in: Full refund
* 7–13 days before check-in: 50% charged
* Less than 7 days: 100% charged
5. Peak Periods & Special Events
(Including public holidays and long weekends)
* 14+ days before check-in: Full refund
* Less than 14 days: 100% charged
6. Early Departures & No-Shows
* Early departures may be charged for the full reserved stay.
* No-shows will be charged 100% of the booking value.
7. Refund Processing
* Bank charges or transaction fees may be deducted where applicable.
8. Amendments
* Subject to availability and possible rate adjustments.
9. Force Majeure
Travellers Lodge Guest House will not be liable for cancellations due to events beyond control (e.g., natural disasters, government restrictions), but reasonable efforts will be made to reschedule bookings where possible.
