Travellers Lodge is committed to protecting the privacy and personal information of our guests.
This Privacy Policy explains how we collect, use, store, and protect your information in accordance with applicable
privacy and data protection laws.
We may collect personal information when you make a booking, enquire about accommodation,
or stay at Travellers Lodge.
This information may include
Full name
Contact details (phone number, email address, residential address)
Identification details (such as ID or passport details, where required by law)
Booking and payment information
Vehicle registration details (if parking is used)
Your personal information is collected and used for the following purposes:
To process and manage bookings and reservations
To communicate with you regarding your stay
To comply with legal and regulatory requirements
To manage payments and refunds
To improve our services and guest experience
We do not sell, rent, or trade your personal information to third parties.
Your information may only be shared when necessary:
With service providers involved in booking or payment processing
When required by law or legal authorities
To protect the safety, rights, or property of Travellers Lodge, our guests, or staff
All third parties are expected to handle your information responsibly and confidentially.
Travellers Lodge takes reasonable steps to protect personal information from loss, misuse, unauthorised access, or disclosure. Guest information is stored securely and only accessed by authorised personnel.
For the safety of guests and property, Travellers Lodge may make use of security measures such
as CCTV in common areas only.
You have the right to:
Requests can be made by contacting Travellers Lodge directly.
Personal information is retained only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.
Travellers Lodge reserves the right to update this Privacy Policy from time to time. Any changes will be made available upon request or displayed where appropriate.
If you have any questions or concerns regarding this Privacy Policy or how your personal information is handled,
please contact:
Travellers Lodge
30 Albany Rd, Port Alfred, 6170, Eastern Cape, South Africa
booking@travellerslodge.co.za
