Travellers Lodge is committed to protecting the privacy and personal information of our guests. This Privacy Policy explains how we collect, use, store, and protect your information in accordance with applicable privacy and data protection laws.

1. Information We Collect

We may collect personal information when you make a booking, enquire about accommodation, or stay at Travellers Lodge.  

This information may include:

Full name

Contact details (phone number, email address, residential address)

Identification details (such as ID or passport details, where required by law)

Booking and payment information

Vehicle registration details (if parking is used)

2. How We Use Your Information

Your personal information is collected and used for the following purposes:

To process and manage bookings and reservations

To communicate with you regarding your stay

To comply with legal and regulatory requirements

To manage payments and refunds

To improve our services and guest experience

We do not sell, rent, or trade your personal information to third parties.

3. Information Sharing

Your information may only be shared when necessary:

With service providers involved in booking or payment processing

When required by law or legal authorities

To protect the safety, rights, or property of Travellers Lodge, our guests, or staff

All third parties are expected to handle your information responsibly and confidentially.

4. Data Security

Travellers Lodge takes reasonable steps to protect personal information from loss, misuse, unauthorised access, or disclosure. 

Guest information is stored securely and only accessed by authorised personnel.

5. CCTV and On-Site Amenities

For the safety of guests and property, Travellers Lodge may make use of security measures such as CCTV in common areas only. No recording devices are placed in private guest rooms or bathrooms.

6. Guest Rights

You have the right to:

Request access to your personal information

Request correction of inaccurate or incomplete information

Request deletion of your personal information where legally permissible

Requests can be made by contacting Travellers Lodge directly.

7. Retention of Information

Personal information is retained only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

8. Changes to This Policy

Travellers Lodge reserves the right to update this Privacy Policy from time to time. Any changes will be made available upon request or displayed where appropriate.

9. Contact Information

If you have any questions or concerns regarding this Privacy Policy or how your personal information is handled, please contact:

Travellers Lodge
30 Albany Rd, Port Alfred, 6170, South Africa